Akash Singh

Managed client relationships and ensured satisfaction by gathering project requirements, providing regular updates, and actively engaging stakeholders through clear communication. Oversaw project budgets, timelines, and resource allocation to maintain scope and cost-effectiveness, utilizing tools such as MS Project and Google Sheets for real-time tracking. Led project planning and coordination activities by organizing cross-functional teams, resolving issues, and facilitating smooth project execution using JIRA and Asana. Monitored project progress and deliverables to ensure timely completion within scope, identifying optimization opportunities through data analysis and reporting. Mentored and supported junior project coordinators in best practices, project management methodologies, and fostering a culture of continuous improvement.

Delivered top-tier customer service, handling inquiries and resolving issues across various channels to ensure the highest level of client satisfaction. Maintained a 95% customer satisfaction rate through consistently exceptional service, addressing inquiries and resolving issues swiftly effectively.