Abhishek Sharma
@abhishek_sharma
Data Scientist at CELEBAL TECHNOLOGIES
Jaipur, India
Abhishek Sharma is a Data Scientist with expertise in developing advanced analytics solutions using Machine Learning, Deep Learning, and NLP. He is proficient in utilizing various LLM models (GPT-4, Claude2) and cloud services like Azure OpenAI. His experience includes building sophisticated QnA bots and enhancing call center efficiency through sentiment analysis and PII masking.
Experience
Data Scientist
CELEBAL TECHNOLOGIES
Enhanced call centre efficiency with advanced analytics for improved customer satisfaction and data security. Developed a QnA bot for document searching with secure sharing, citation generation, and admin analytics. Key achievements include implementing Role-Based Access Control (RBAC) to reduce unauthorized access by 30%, utilizing Sentiment Analysis models to increase positive feedback by 15%, and creating PII masking scripts to ensure data security.
Education
MBM UNIVERSITY
BE in Electronics and Computer
Electronics and Computer
ALPHA INTERNATIONAL ACADEMY
PCM with Physical Education