Tanya Bhargava

Contributed to machine learning model training and data preprocessing, improving model accuracy and efficiency for AI-driven verification tasks. Managed databases and optimized data pipelines, ensuring seamless data flow between frontend, backend, and AI layers. Collaborated with ML engineers, developers, and product leads to deliver AI solutions on schedule and meet project milestones. Conducted testing, QA, and debugging, enhancing reliability and performance of deployed AI systems. Applied domain knowledge in developing AI-driven solutions for early-stage projects, including a sustainability-focused platform in construction, improving operational insights.

Technical Troubleshooting & SaaS Expertise: Provided expert-level support for SaaS products by diagnosing and resolving complex issues, ensuring high customer satisfaction and reducing downtime. Customer Relationship Management: Managed interactions via email, phone, and live chat with professionalism and efficiency, prioritizing and resolving queries to build strong customer relationships. Proactive Support & User Training: Delivered proactive support and conducted user training to prevent issues and enhance product usage, driving higher adoption and retention rates. Knowledge Base Contribution: Authored documentation for troubleshooting processes, enhancing team efficiency & response time.