Rajat Soni
@rajatsoni
Quality Analyst | Data Scientist | Data Analyst | Machine Learning Enthusiast
Bhilai, Chhattisgarh
Rajat Soni is a Quality Analyst with under two years of experience specializing in API testing within the e-commerce sector. He possesses practical expertise in machine learning, demonstrated through hands-on projects. He is skilled in utilizing data analysis and machine learning techniques to extract valuable insights and contribute to impactful solutions.
Experience
Quality Analyst
Virus Positive Technologies
Provided technical support for e-commerce API integrations, achieving a 20% reduction in average issue resolution time. Successfully resolved 95% of escalated tickets from CRM & JIRA, enhancing customer satisfaction. Crafted comprehensive knowledgebase articles resulting in a 30% increase in client self-service utilization. Monitored API performance, detecting and addressing potential issues, resulting in a 25% decrease in downtime. Orchestrated full API lifecycle for 5 integration projects, ensuring seamless REST & SOAP API implementation and attaining 100% documentation accuracy. Developed and maintained 50+ test cases and suites using Postman, contributing to a 15% reduction in post-deployment defects. Actively engaged in agile ceremonies, fostering team collaboration and delivering projects on schedule. Successfully integrated an e-commerce API for a large-scale retailer, leading to a 20% increase in online sales. Designed a user-friendly API documentation template that enhanced client satisfaction by 25%.
Education
Chhattisgarh Swami Vivekananda Technical University
Master of Technology
Production
Bachelor of Engineering
Mechanical
Licenses & Certifications
Certificate of completion of Python and Machine Learning
CloudyML