Kumar Ravi

Prediction of unplanned visit to service Siemens Atellica System for preventive maintenance. Prediction of service hours demand for providing premium service support. Forecasting of CO2 emission from XBOX gaming devices for 125 countries. Users Volume Forecasting to help in marketing and campaign strategy. Tickets Volume Forecasting to allocate optimum work force for call handling. Analyzing petabytes of data related to Outlook, Groups, and Bookings App to determine customer churn and migration. Prediction of help alert based on customer feedback obtained on onboarding wizard. Prediction of ticket escalation at different tiers. Determining customer pain points from customer feedback obtained on different products, to improve Chat Bot performance. SLA Breach prediction to improve customer experience and determining probable factors affecting revenue. Customer CSAT scoring to quantify customer experience for different products. Developed multiple deep learning models for age estimation and gender prediction using facial images. Analysis of radar data of retails store to gain important insights. Pool detection from satellite images using CNN.

Thermal coal price prediction based on monthly granular data. Performed strip breakage prediction using gigabytes of sensor data by employing gradient boosting machine. Recommendation of the best vendors are performed based on the profile and performance of the vendors in utilities sector. Identifying repeated tickets based on consumers’ profile and complaint logging patterns. Further, recommending several changes in the CRM system to record repeated tickets more efficiently. Performed freight price prediction using multi-variate time series analysis. Forecast price of coking & thermal coal using multi-variate time series analysis.

Churn prediction in banking and health care sector. Performed credit card fraud detection using one-class classification method. Performed loan default prediction for different Indian Banks. Sentiment classification of gigabytes of review data on Hadoop. Performed cross-selling using association rule mining in banking sector. Performed customer segmentation using recency, frequency and monetory analysis.

Taught subjects including C, C++, Java, Visual Basic, Data Structures, Algorithm, Software Engineering, and Operating System.